A satisfication of customer is determined from customer perception on performance product or services to satisfy customer want. This research consign to knowing customer standard satisfy from using Xiaomi brand smarthphone of Bengkalis State Polytechnic Students. The type of research that use in this case as quantitative by spreading a questionner to 100 respondent people by using vote sample metode non "probability sampling with snowball sampling". The results of this research is showing that quality of product get  mean score 4,13, which is showing the standard of customer satisfy is high. A quality of services get mean score 3,92, which is showing the standard of customer  satisfy is high. Emotional get mean score 4,02, which is showing the standard of satisfy customer is high. The price get mean score 4,14 , which is showing the standard of satisfy customer is high. The cost and the easiness get mean score 4,15, which is showing the standard of satisfy customer is high. So, the most dominant factor on affect the standard of satisfy customer from using Xiaomi brand smartphone is a cost and easiness, mean while the factor who do not affect the most from the standard of satisfy customer from using Xiaomi brand smartphone is service quality.

standard, satisfication, consumer, smartphone, Xiaomi

Aditia, Indra dan Suhaji. 2012. Faktor-Faktor yang Mempengaruhi Kepuasan Pelanggan pada UD Pandan Wangi Semarang. Jurnal Kajian Akuntansi dan Bisnis, Vol 1, No 1 (2012).

Alfian, B. 2012. Pengaruh Citra Merek (Brand Image) Terhadap Pengambilan Keputusan Pembelian Mobil Toyota Kidjang Inova Pada PT. Hadji Kalla Cabang Polman Makasar. Skripsi Universitas Hasanudin.

Dinah, Nur, Welsa, Henny. 2017. Pengaruh Kualitas Produk dan Citra Merek Terhadap Keputusan Pembelian Smartphone Xiaomi Serta Dampaknya Pada Kepuasan Konsumen. Jurnal Manajemen, Vol 7, No 1 (2017): 16-26.

Riduwan. 2013. Skala Pengukuran Variabel-variabel Penelitian. Penerbit Alfabeta, Bandung.

Rosmida, R., & Suharyono, S. 2017. Pengaruh Kualitas Pengajaran, Faktor Internal dan Faktor Eskternal Secara Simultan Terhadap Prestasi Belajar Mahasiswa pada Mata Kuliah Pengantar Akuntansi. Jurnal Akuntansi Keuangan dan Bisnis, 10(2), 1-7.

Shih, Chao-Ching, Tom M.Y. Lin, Luarn Pin. 2014. Fan-centric social media: The Xiaomi Phenomenon in China. Business Horizons, 2014, pp 349-358.

Sugiyono. 2017. Metode Penelitian Kuantitatif, Kualititatif dan R&D, Penerbit Alfabeta, bandung.

Suharyono, S., & Mule, Y. A. (2019). Comparative Analysis of Students Learning Achievement in The Advanced Public Sector Accounting. Jurnal AKSI (Akuntansi dan Sistem Informasi), 4(2).

Suharyono, S. 2019. Profesionalisme Mahasiswa Akuntansi dan Mahasiswa Administrasi Bisnis dalam Mengoperasikan Aplikasi Komputer Akuntansi. Jurnal Akuntansi Kontemporer, 11(2), 85-92.

Suharyono, S., & Widodo, T. 2017. Analisis Hasil Belajar Mahasiswa dalam Mata Kuliah Komputer Akuntansi. Inovbiz: Jurnal Inovasi Bisnis, 5(1), 29-35.

Tambunan, K. 2012. Analisis Pengaruh Citra Merek, Persepsi Kualitas dan Harga Terhadap Keputusan Pembelian Bandeng Presto (Studi Kasus Pada Konsumen Bandeng Presto di Semarang). Unpublished Skripsi S1, Universitas Diponegoro, Semarang.

Tjiptono, Fandy. 2014. Pemasaran Jasa. Penerbit Andi, Yogyakarta.

Wantara. 2015. The Relationship Among Service Quality, Customer Statification, and Customer Loyalty in Library Service. International Journal Of Economics And Financial Issues.Volume 5, No 1S: 264:269.