Musik Dalam-Toko dan Perilaku Pembeli: Kajian Empiris di Minimarket

Tintin Suhaeni, Sri Raharso, Ivon Sandya Sari Putri

Abstract


This study experimentally tests the effects of in-store background music on the shopping behavior of its customers. Field experiments employ pre-experiment the one group pretest-posttest. The researcher chooses a kind of musics tempo and volume as structural characteristics (2 x 2 factorial experiment).  The analysis technique used is the analysis of variance (ANOVA).  The results of the analysis found that tempo and volume of music did not play a significant role in the amount of money spent, but influence significantly on shopping time and mood change. The research answered urgency for designing the musical environment in the retail stores to influence shopping experience and consumer responses, especially for a small store (minimarket).


Keywords


music, consumer behavior, 2 x 2 experiment

Full Text:

PDF

References


Abimnwi, N.P., & Njuguna, R.K. (2015). An Analysis of In Store Environment Ambience Factor Influence on Consumer Behaviour. International Journal of Sales, Retailing and Marketing, 4(6), 31-44.

Ahmad, N., & Rana, A. (2015). Impact of music on mood: empirical investigation. Research on Humanities and Social Sciences, 5(21), 98-101.

Aylott, R. & Mitchell, V. (1998). An exploratory study of grocery shopping stressors. International Journal of Retail & Distribution Management, 26(9), 362-373.

Babin, B.J., Hardesty, D. M., & Suter, T.A. (2003). Color and Shopping Intentions: The Intervening Effect of Price Fairness and Perceived Affect. Journal of Business Research, 56, 541-551.

Baker, J., & Cameron, M. (1996). The effects of the service environment on affect and consumer perception of waiting time: an integrative review and research propositions. Journal of The Academy of Marketing Science, 24, 338-349.

Berman, B., & Evans, J.R. (2010). Retail Management. Upper Saddle River, N.J.: Pearson.

Berry, L., Carbone, L.,& Haeckel, S. (2002). Managing the total customer experience. MIT Sloan Managemen Review, 43(2), 85-89.

Berry, L.L, Bolton, R.N., Bridges, C.H., Meyer, J., Parasuraman, A., & Seiders, K. (2010). Opportunities for innovation in the delivery of interactive retail services. Journal of Interactive Marketing, 24(2), 155-167.

Bitner, M. J. (1992). Servicescapes: the impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57-71.

Broeckmeir, G., Marquardt, R., & Gentry, J. (2008). An exploration of happy/sad and like/disliked music effects on shopping intentions in woman’s clothing store service setting. Journal of Services Marketing, 22(1), 59-67.

Bruner, G.C. (1990). Music, mood, and marketing. Journal of Marketing, October, 94-104.

Burghelea, M.R., Plaias, I., & El-Murad, J. (2015). The effects of music as an atmospheric variable on consumer behavior in the context of retailing and service environment. International Conference on Marketing and Business Development Journal, 1(1), 377-392.

Caldwell, C., & Hibbert, S.A. (2002). The Influence of Music Tempo dan Musical Preference on Restaurant Patrons’ Behavior. Psychology & Marketing, 19(11), 895-917.

Canon, S. (August, 27, 2019). When Gen Y speaks, boomers must listen. Retrieved from http://www.huffingtonpost.com/stephen-cannon/when-gen-y-speaks-boomers b 692694.html

Chebat, J., & Dube, L. (2000). Evolution and challenges facing retail atmospherics: the apprentice sorcerer is dying. J Bus Res, 49(2), 89-90.

Coloma, D., & Kleiner, B. (2005). How can music be used in business? Management Research News, 28(11/12), 115-120.

Donovan, R., & Rossiter, J. (1982). Store atmosphere: an environmental psychology approach. Journal of Retailing, 58, 34-57.

Douce, L., & Janssens, W. (2013). The presence of a pleasant ambient scent in a fashion store: the moderating role of shopping motivation and affect intensity. Environment and Behavior, 45, 215-238.

Eroglu, S.A., Machleit, K.A., & Chebat, J.C. (2005). The interaction of retail density and music tempo: effects on shopper responses. Psychology & Marketing, 22(7), July, 577-589.

Garlin, F.V., & Owen, K. (2006). Setting the tone with the tune: a meta-analytic review of the effects of background music in retail setting. Journal of Business Research, 59, 755-764.

Gopal, V. & Gopal, V.V. (2010). Impact of in-store music on shopper behavior. Journal of Business and Retail Management Research, 5(1), 1-16.

Grewal, D., Levy, M., & Kumar, V. (2009). Customer experience management in retailing: an organizing framework. Journal of Retailing, 85(1), 1-14.

Gueguen, N., & Petr, C. (2006). Odors and consumer behavior in a restaurant. Journal of Hospitality Management, 25, 335-339.

Herrington, J.D., & Capella, L.M. (1994). Practical application of music in service setting. Journal of Services Marketing, 8(3), 50-65.

Herrington, J.D., & Capella, L.M. (1996). Effects of music in service environments: a field study. Journal of Services Marketing, 10, 26-41.

Jain, R., & Bagdare, S. (2011). Music and consumption experience: a review. International Journal of Retail & Distribution Management, 39(4), 289-302.

Kellaris, J., & Rice, R. (1993). The influence of tempo, loudness, and gender of listener on responses to music. Psychology and Marketing, 10, 15-29.

Kotler, P. (1973). Atmosphere as a Marketing Tool. Journal of Retailing, 49, 48-64.

Kuppens, P. 2008. Individual differences in the relationship between pleasure and arousal. Journal of Research in Personality, 42, 1053-1059.

Levy, M., & Weitz, B.A. (2004). Retailing Management. Fifth Edition. Boston: McGraw Hill.

Lovelock, C., & Wirtz, J. (2016). Services Marketing: People, Technology, Strategy 8th Edition. US: World Scientific Publishing.

Machleit, K.A. & Mantel, S.P. (2001). Emotional response and shopping satisfaction: moderating effects of shopper attributions. Journal of Business Research, 54(2), 97-106.

Mattila, A.S., & Wirtz, J. (2001). Congruency of scent and music as a driver of in-store evaluations and behavior. Journal of Retailing, 77(2), 273-289.

Mayer, J.D., & Gaschke, Y.N. (1988). The experience and meta-experience of mood. Journal of Personality and Social Psychology, 55, 102-111.

McElrea, H., & Standing, L. (1992). Fast music causes fast drinking. Perceptual and Motor Skills, 75, 362.

Mehrabian, A., & Russell, J.A. (1974). An Approach to Environmental Psychology. Boston, MA.: MIT Press.

Michon, R., & Chebat, J.C. (2004). The Interaction effect of background music and ambient scent on the perception of service quality. Paper presented at the Eighth International Research Seminar in Service Management, La Londe-Les-Maures, June.

Michon, R., Chebat, J.C., & Turley, L. (2005). Mall atmospherics: the interaction effects of the mall environment on shopping behavior. Journal of Business Research, 58, 576-583.

Milliman, R. (1982). Using background music to affect the behavior of supermarket shoppers. Journal of Marketing, 46, 86-91.

Milliman, R. (1986). The influence of background music on the behaviour of restaurant patrons. Journal of Consumer Research, 13, 286-289.

Morin, M. & Chebat, J.C. (2005). Person-place congruency: the interactive effects of shopper style and atmospherics on consumer expenditure. Journal of Service Research, 8(2), 181-191.

Morrison, M. (2002). The power of music and its influence on international retail brands and shopper behaviour: a multi case study approach. Paper presented at the Australia and New Zealand Marketing Academy Conference, Auckland.

Morrison, M., Gan, S., Dubelaar, C., & Oppewal, H. (2011). In-store music and aroma influences on shopper behavior and satisfaction. Journal of Business Research, Vol. 64: 558-564.

Nicolas, J. C. O., Aurisicchio, M., & Desmet, P. M. A. (2014). Pleasantness and arousal in twenty-five positive emotions elicited by durable producst. Proceeding of the Colors of Care: The 9th International Conference on Design & Emotion. Bogota, October 6-10.

Oakes, S. (2003). Musical Tempo and Waiting Perceptions. Psychology & Marketing, 20(8), August, 685-705.

Oakes, S. (2000). The influence of the musicscape within service environments. Journal of Services Marketing, 14, 539-556.

Oakes, S., & North, A. C. (2006). The impact of background musical tempo and timbre congruity upon ad content recall and affective response. Applied Cognitive Psychology, 20, 505-520.

Olahut, M.R., El-Murad, J., & Plaias, I. (2012). Store atmosphere: conceptual issues and it’s impact on shopping behaviour. The Proceedings of The International Conference “Marketing-from Information to Decisionâ€, 317-343. Cluj-Napoca: Babes Bolyai University.

Park, N.K., & Farr, C.A. (2008). The effects of lighting on consumers' emotions and behavioral intentions in a retail environment: a cross-cultural comparison. Journal of Interior Design, 33, 17-32.

Raharso, Sri. (2009). Orientasi pasar, inovasi, dan kinerja organisasi ritel. Jurnal Manajemen dan Usahawan Indonesia, 38(3), 20-29.

Roballey, T., McGreevy, C., Rongo, R., Schwantes, M., Steger, P., Wininger, M., & Gardner, E. (1985). The effect of music on eating behaviour. Bulletin of The Psychonomic Society, 23, 221-222.

Santos, E.B.A., & Freire, O.B.D. (2013). The Influence of Music on Consumer Purchase Behavior in Retail Environment. Independent Journal of Management & Production, 4(2), 537-548.

Santoso, S. 2000. Buku latihan SPSS statistik parametrik. Jakarta: Gramedia.

Schafer, T., Sedlmeier, P., Stadtler, C., & Huron, D. (2013). The psychological functions of music listening. Frontiers in Psychology, 4, 1-33.

Singh, N. (2015). Emerging Retail Business: Boon for Indian Economy. Journal of Electrical and Electronics Engineering, 2(2), 1-4.

Smith, P., & Curnow, R. (1966). Arousal hypotheses and the effects of music on purchase behavior. Journal of Applied Psychology, 50, 255-256.

Soh, K-L., Jayaraman, K., Choo, L-P., & Kiumarsi, S. (2015). The impact of background music on the duration of consumer stay at stores: an empirical study in Malaysia. International Journal of Business and Society, 16(2), 247-260.

Sorescu, A., Frambach, R.T., Singh, J., Rangaswamy, A., & Bridges, C. (2011). Innovation in Retail Business Models. Journal of Retailing, 87S(1), S3-S16.

Sugiyono. (2011). Metode penelitian kuantitatif, kualitatif, dan R&D. Bandung: Alfabeta.

Sullivan, M. (2002). The Impact of Pitch, Volume and Tempo on the Atmospheric Effects of Music. International Journal of Retail & Distribution Management, 30(6), 323-330.

Swinyard, W. 1993. The effects of mood, involvement, and quality of store experience on shopping intentions. Journal of Consumer Research, 20, 271-280.

Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M., & Schlesinger, L.A. (2009). Customer experience creation: determinants, dynamics and management strategies. Journal of Retailing, 85(1), 31-34.

Vida, I. (2008). The impact of atmospherics on consumer behaviour: the case of the music fit in retail stores. Economics and Business Review for Central and South-Eastern Europe, 10(1), 21-35.

Vida, I., Obadia, C., & Kunz, M. (2007). The effects of background music on consumer responses in a high-end supermarket. Int. Rev. of Retail, Distribution and Consumer Research, 17(5), 469-482.

Yalch, R. F., & Spangenberg, E. R. (1993). Using store music for retail zoning: a field experiment. Advances in Consumer Research, 20, 632-635.

Yalch, R. F., & Spangenberg, E. R. (2000). The effects of music in retail setting on real and perceived shopping times. Journal of Business Research, 49(2), 139-147.

Yalch, R. F., & Spangenberg, E. R. (1990). Effects of store music on shopping behavior. Journal of Service Marketing, 4(1), 31-39.




DOI: https://doi.org/10.35314/inovbiz.v8i1.1281

Refbacks

  • There are currently no refbacks.


Copyright (c) 2020 Sri Raharso -

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

SLOT GACOR

SLOT GACOR

SLOT GACOR

SLOT GACOR

SLOT GACOR

SLOT GACOR

SLOT GACOR
https://kampus.lol/halowir/
https://vokasi.unpad.ac.id/gacor/?ABKISGOD=INFINI88 https://vokasi.unpad.ac.id/gacor/?ABKISGOD=FREECHIPS https://vokasi.unpad.ac.id/gacor/?ABKISGOD=DATAHK https://vokasi.unpad.ac.id/gacor/?ABKISGOD=TOTO+4D

https://build.president.ac.id/

https://build.president.ac.id/modules/

https://build.president.ac.id/views/

https://yudisium.ft.unmul.ac.id/pages/

https://yudisium.ft.unmul.ac.id/products/

https://yudisium.ft.unmul.ac.id/data/

https://ssstik.temanku.okukab.go.id/

https://snaptik.temanku.okukab.go.id/

https://jendralamen168.dinsos.banggaikab.go.id/gacor/

https://dinsos.dinsos.banggaikab.go.id/

https://kema.unpad.ac.id/wp-content/bet200/

https://kema.unpad.ac.id/wp-content/spulsa/

https://kema.unpad.ac.id/wp-content/stai/

https://kema.unpad.ac.id/wp-content/stoto/

SAWERCUAN

SAWERCUAN

SAWERCUAN

SAWERCUAN

SAWERCUAN

SLOT GACOR

SLOT GACOR

SLOT GACOR

SLOT GACOR

SLOT GACOR

SLOT GACOR

SLOT GACOR

SLOT ONLINE

SLOT ONLINE

SLOT GACOR

SLOT GACOR

BACKLINK BOKEP INDO BY SEO JEMBUT

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

">BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

">BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

">BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BACKLINK BOKEP INDO BY SEO JEMBUT

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BACKLINK BOKEP INDO BY SEO JEMBUT

https://salto.poltekip.ac.id/css/

https://thinkcat.mywhc.ca/menyalaabangku/

https://thinkcat.mywhc.ca/sawercuan/

https://bandungkab.go.id/tests/

https://ebphtb.acehtimurkab.go.id/css/

https://h2h.web.uinjambi.ac.id/

https://elicer.com.br/wp-content/kt/

http://koe.polywatch.com.my/

https://rx8.mywow2.com/wp-includes/css/


This Journal has been listed and indexed in :

Copyright of Jurnal Inovasi Bisnis (p-ISSN : 2338-4840, e-ISSN : 2614-6983)

Creative Commons License
Inovbiz: Jurnal Inovasi Bisnis is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Editorial Office :
Pusat Penelitian dan Pengabdian kepada Masyarakat
 Politeknik Negeri Bengkalis 
Jl. Bathin alam, Sungai Alam Bengkalis-Riau 28711 
E-mail: inovbiz@polbeng.ac.id

https://elicer.com.br/

https://elicer.com.br/wp-content/kt/

SLOT GACOR

SLOT GACOR

SLOT GACOR

SLOT GACOR

SLOT GACOR

SLOT GACOR

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO

BOKEP INDO