Pengaruh Kualitas Sistem, Kualitas Informasi, Kualitas Layanan, dan Persepsi Manfaat Terhadap Kepuasan Pengguna Aplikasi SIPD

Triska Febrianti, Fachroh Fiddin

Abstract


This study aims to determine the effect of system quality, information quality, service quality, and perceived benefits on user satisfaction of the Regional Government Information System (SIPD) application in Bengkalis Regency. A sample of 58 respondents from 29 Regional Work Units (SKPD) who were directly involved with the SIPD application was collected using purposive sampling. Research using quantitative methods. The data collection technique used a questionnaire method with a Likert scale and was analysed using multiple linear regression. The results showed that system quality and information quality have no effect on user satisfaction while service quality and perceived benefits affect user satisfaction with the SIPD application. These results of this study are supported by Delone & Mclean IS Success Model and Technology Acceptance Model.

Keywords: System Quality, Information Quality, Service Quality, Perceived Usefulness and User Satisfaction.


References


Alfiani, L. S. (2022). Faktor-faktor Yang Mempengaruhi Kepuasan Pengguna dan Implikasinya Terhadap Kinerja Pengguna Sistem Informasi Akuntansi. Jurnal Akademi Akuntansi, 5(1), 47-61.

Amalia, M. &. (2016). Pengaruh Kualitas Sistem Informasi, Kualitas Informasi, dan Perceived Usefulness Terhadap Kepuasan Pengguna Sistem Informasi Akuntansi (Studi Pada Pengguna Sistem Informasi Akuntansi di Rumah Sakit Mata Cicendo Bandung)

Davis, F. (1989). Perceived Usefulness, Perceived Ease Of Use, And User Acceptance Of Information System.

Delone, W. H. (2003). The Delone And Mclean Model Of Information Systems. Journal of management information systems, 9-30.

Ghozali, I. (2018). Aplikasi Analisis Multivariate Dengan Program IBM SPSS 25. Semarang: Universitas Diponorogo.

Ika Prayanthi, E. L. (2018). Pengaruh Kualitas Sistem, Kualitas Informasi, Kualitas Layanan, dan Perceived Usefulness Terhadap Kepuasan Pengguna Sistem Informasi Akuntansi. Klabat Accounting Review.

Mangun Buana, I. B. (2018). Influence Quality of Information System, Quality Information, And Perceived Usefulness On User Accounting Information System Satisfaction. E-Jurnal Akuntansi, 683.

Ni Putu Lisa Ernawatiningsih, I. P. (2022). Analisis Determinan Kepuasan Pengguna Sistem Informasi Akuntansi. Jurnal Riset Akuntansi Aksioma.

Norina Br Lingga, M. R. (2022). Analisis Pengaruh Kualitas Sistem, Kualitas Informasi, Kualitas Layanan dan Perceived Usefulness Terhadap Kepuasan Pengguna Dan Kinerja Karyawan Pada Sistem Enterprise Resource Planning (ERP) Mobil Di PT Nusa Mandiri Utama. Syntax Idea.

Rohani, K. &. (2018). Mengukur Kesuksesan Penggunaan Sistem Informasi Enterprise Resources Planning (ERP) terhadap Kepuasan Pengguna Sistem dan Dampaknya Pada Kinerja Karyawan di PT Unisem Batam. Journal of Applied Business Administration.

Romney, M. B. (2018). Accounting Information Systems (14 ed.). New York.

Veeramootoo, N. N. (2018). What Determines Success Of An E-Goverment Service? Validation Of An Integrative Model Of E-Filing Continuance Usage. Goverment Information Quartely.




DOI: https://doi.org/10.35314/iakp.v5i1,%20Juni.4217

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Triska Febrianti, Fachroh Fiddin



This Journal has been listed and indexed in :


View My Stats
Editorial Office :
Pusat Penelitian dan Pengabdian kepada Masyarakat
 Politeknik Negeri Bengkalis 
Jl. Bathin alam, Sungai Alam Bengkalis-Riau 28711 
E-mail: iakp@polbeng.ac.id
www.polbeng.ac.id